19.01.2011
Cablevision's Optimum Business offers money-back service guarantee for SMBs
If you`re an SMB that`s a bit unsure that the local cable company can do a better job delivering service than the local telco, Cablevision (NYSE: CVC) is now offering their Optimum Business No-Risk Promise. With the No-Risk Promise, SMBs that sign up for Cablevision`s Optimum Online and Optimum... |
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04.11.2009
Cablevision's profit surges in Q3
Cablevision may be facing a difficult economy and a tough competitive challenge from Verizon FiOS in its home New York City market, but neither of these factors seemed to make much of a dent in its third-quarter 2009 profit. In fact, Cablevision reported that third-quarter profit actually tripled.... |
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09.07.2009
Cablevison's Optimum Business unit extends toll-free service to SMBs
Cablevision believes that even if you`re a small business, you should be able to get the the same services as a large enterprise. To bridge that gap, the provider is extending toll-free numbers as part of its Optimum Voice digital phone service. Given the fact that SMBs often... |
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16.04.2008
California bill would go easy on telecom M&A
A California state Senate bill that seeks to reduce the amount of regulatory oversight faced by telecom service provider mergers is gaining steam. The legislation, which already has received support from one state Senate committee and is working its way through other committees, would streamline... |
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08.04.2008
Call center workers face sales pressure
That telcos are eager to turn customer service calls into sales pitches should come as no surprise at this point--they have in fact been trying to get this down to a science for years. A story in the Tampa Tribune offers a glimpse inside the world of call center workers and the pressure they face... |
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22.12.2008
Calls to Santa flood phone lines
Around the globe, the impending arrival of Santa Claus is driving phone news around the globe. In New Zealand, Santa has received 700,000 phone calls since his call center phone lines opened up in early December. Phone calls are beating out letters by a ratio of 6 to 1; poor Saint Nick... |
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07.07.2008
CallVantage: Last call or higher calling?
The blogosphere is alive with speculation that AT&T is pulling back on its CallVantage VoIP service. The company reportedly is halting marketing of the service through its affiliate partners as of today, which is driving some observers to believe that CallVantage will bite the dust... |
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04.06.2008
Can you hear me now? Verizon Wireless seeking Alltel
OK, no landlines here, pal, but this is one big telecom story anyway: Verizon Wireless has begun takeover talks with Alltel, a power in the Midwest and South of the U.S., the Wall Street Journal is reporting. Seems like it was only a year or so ago (actually February 2007) that bloggers started... |
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30.09.2008
Canada finally launches do-not-call list
After much hype and delay, Canada finally rolled out its do-not-call service for citizens tired of pesky telemarketers` frequent calls. Landlines, cellular lines, and fax lines are eligible to be added to the do-not-call list, and customers can get on the list by calling one of two toll-free... |
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22.03.2011
Canada's CRTC eases consumer's ability to switch service providers
Canadian consumers will soon be able to switch their wireline or wireless service providers a bit more easily through new rules passed by the Canadian Radio-television and Telecommunications Commission (CRTC). Under the new rules, service providers will need to make all of the necessary steps to... |
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